FAQ

Do you ship across Canada?

Yes — we ship across Canada, with free shipping on orders over $75 CAD.

What is your exchange policy?

We offer a 30-day exchange. Full details are in our Refund Policy.

What materials do you use?

Sterling silver, 14k gold-filled and freshwater pearl jewellery, plus personalized initial and zodiac pieces.

What is 14k gold-filled?

A thick layer of 14k gold bonded to a core metal — far more durable than gold-plated jewellery and suitable for everyday wear.

Can I personalize my jewellery?

Yes — initial necklaces and zodiac necklaces can be personalized. Choose your letter or sign on the product page.

How do I get 10% off my first order?

Sign up for our newsletter and use code WELCOME10 on your first purchase over $50 CAD.

How do I care for sterling silver and pearls?

Keep them dry, store them separately, and wipe with a soft cloth after wearing. Avoid perfume and water on pearls.

Can I pick up my order in store?

Yes — select Local Pickup at checkout and collect your order at our Toronto store, 4750 Yonge St, Unit 159.

What are your store hours?

Monday to Friday 9:30 AM – 6:30 PM, Saturday 10:30 AM – 2:00 PM, Sunday 11:00 AM – 2:00 PM. Visit us at 4750 Yonge St, Unit 159, Toronto.